These Terms govern your access to and use of AutoWA (the “Service”), provided by SystemisedToScale (“we”, “us”). By installing or using the Service, you agree to these Terms.
1. The Service
AutoWA registers as a messaging provider inside your CRM and routes outbound messages over WhatsApp using a number you connect, and delivers inbound replies back into your CRM. Features may evolve over time.
2. Eligibility & accounts
You must have the right to connect the WhatsApp number you link and to message the recipients you contact. You are responsible for activity under your account and for keeping your access secure.
3. Acceptable use
- Message only people who have consented to hear from you; honor opt-out requests (e.g., “STOP”) promptly.
- Do not send spam, unlawful, deceptive, harassing, or infringing content.
- Do not use the Service to violate any applicable law or any third-party platform’s terms, including WhatsApp’s and Meta’s terms.
- Do not attempt to disrupt, reverse engineer, or circumvent the security or rate controls of the Service.
We may suspend or terminate access for violations of this section.
4. WhatsApp & third-party platforms
AutoWA connects to WhatsApp on your behalf using a number you control. WhatsApp is operated by Meta and is governed by its own terms. WhatsApp may restrict, suspend, or ban a number at its sole discretion. You acknowledge that such actions are outside our control, and we are not liable for any restriction, suspension, ban, or message non-delivery imposed by WhatsApp, Meta, your carrier, or your CRM platform. We provide pacing, queueing, and reconnection features to reduce risk, but we do not guarantee against platform-imposed restrictions.
5. Messaging & delivery
AutoWA delivers your messages over WhatsApp using a number you control. A recipient who is not registered on WhatsApp is reported as failed on the conversation thread; AutoWA does not send SMS on your behalf and incurs no SMS carrier costs through AutoWA. Standard WhatsApp/Meta usage policies apply to your messaging.
6. Service availability
We aim to provide a reliable Service and may offer uptime targets for our own platform. Any such target relates to our gateway infrastructure and expressly excludes downtime caused by WhatsApp/Meta restrictions, account logouts, your network, your CRM, or other third parties.
7. Data
Our handling of data is described in our Privacy Policy. You are responsible for ensuring you have the necessary rights and consents for the data and recipients you process through the Service.
8. Disclaimers
The Service is provided “as is” and “as available” without warranties of any kind, to the fullest extent permitted by law, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
9. Limitation of liability
To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, or goodwill, arising out of or relating to the Service. Our aggregate liability for any claim relating to the Service will not exceed the amounts you paid for the Service in the three months preceding the claim.
10. Termination
You may stop using and uninstall the Service at any time. We may suspend or terminate access for breach of these Terms or to comply with law or platform requirements.
11. Changes
We may update these Terms; material changes will be reflected by the “Last updated” date above. Continued use after changes constitutes acceptance.
12. Contact
SystemisedToScale — AutoWA · info@systemisedtoscale.com