This Privacy Policy explains how AutoWA (“AutoWA”, “we”, “us”), a product of SystemisedToScale, collects, uses, stores, and protects information when you install and use the AutoWA application and related services (the “Service”).
1. Who we are
AutoWA is operated by SystemisedToScale. For privacy questions, contact info@systemisedtoscale.com.
2. Information we process
- Account & installation data: the connected CRM company/location identifiers, the app authorization tokens, and configuration you set (such as your provider and connection settings).
- WhatsApp connection data: the session credentials created when you link a WhatsApp number by QR code, and the connected phone number. These are stored encrypted and used solely to maintain your connection.
- Message metadata: for each message we process, identifiers, timestamps, delivery status, direction, and channel (WhatsApp or SMS). Message content is processed to deliver the message and is minimized — your CRM remains the system of record for conversation content.
- Media: attachments sent or received are processed (and scanned) to deliver them, and stored temporarily.
- Operational logs: technical logs and error information used to operate and secure the Service. Sensitive values (tokens, credentials, message bodies, phone numbers) are redacted from logs.
3. How we use information
- To deliver outbound messages over WhatsApp and to deliver inbound replies into your CRM conversations.
- To maintain and recover your WhatsApp connection (health checks and auto-reconnect).
- To show connection status, delivery status, and error reasons.
- To secure, monitor, debug, and improve the Service.
We do not sell your data, and we do not use the content of your messages for advertising.
4. Storage, security & retention
- WhatsApp session credentials and authorization tokens are encrypted at rest using envelope encryption, isolated per location.
- Each location’s data is logically isolated; access is restricted and tenant-scoped.
- Message metadata is retained for a limited period for audit and troubleshooting; message content is minimized and cleared on a shorter schedule. Media is retained temporarily and then expired.
- You can disconnect a number or uninstall at any time, which stops processing and triggers deletion of the associated session credentials.
5. Sub-processors
We use a small number of infrastructure providers to operate the Service (hosting/compute, database, cache, object storage, and email). Each is used under appropriate data-processing terms. A current list is available on request via info@systemisedtoscale.com.
6. WhatsApp
AutoWA connects to WhatsApp on your behalf using a number you control. WhatsApp is operated by Meta and is governed by its own terms and privacy policy. You are responsible for using WhatsApp in line with WhatsApp’s terms and applicable law.
7. Your rights
Depending on your location, you may have rights to access, correct, export, or delete personal data, and to object to or restrict certain processing. To exercise these rights, contact info@systemisedtoscale.com. Where you are a CRM customer acting as a data controller, we act as your processor and will assist with verified requests.
8. International transfers & regional data
We aim to host data in a region appropriate to your account and to apply suitable safeguards for any cross-border processing.
9. Changes
We may update this policy; material changes will be reflected by the “Last updated” date above.
10. Contact
SystemisedToScale — AutoWA · info@systemisedtoscale.com