We’re here to help you get sending

Open the WhatsApp Connection page. If it shows a QR code, your device was logged out — scan it again with WhatsApp → Linked Devices. If it says “reconnecting”, no action is needed; it recovers automatically and your queued messages send once it’s back.

By default the message is reported as failed on the conversation thread, so you can follow up your way — AutoWA never silently sends SMS, so there are no surprise charges. Prefer those contacts to get a normal text instead? Enable the optional SMS fallback with your own Twilio.

Yes — optionally. Connect your own Twilio account on the WhatsApp Connection page (Enable SMS fallback) and contacts without WhatsApp automatically receive an SMS from your Twilio number. Setup takes about five minutes — follow the step-by-step Twilio guide. Even then, a WhatsApp outage never falls back to SMS — messages are held until you reconnect.

If your location pays directly: open the WhatsApp Connection page, click Manage billing, and cancel in the secure Stripe portal — two clicks, and your plan stays active until the end of the period you’ve already paid for. Uninstalling AutoWA does the same automatically (the subscription simply stops renewing). On an agency plan, each sub-account has its own subscription: uninstalling AutoWA from a sub-account stops that subscription at the end of its paid period, and removing your last sub-account leaves nothing billing at all. See Billing & cancellation for details.

Install AutoWA on the sub-account and open its WhatsApp Connection page — you’ll see a one-click Add this sub-account to your plan step showing the exact price, so nothing is ever added to your bill silently. Adding it starts that sub-account’s own subscription on your agency’s saved card: billed in full on the day you add it, renewing monthly or yearly on its own date — no proration. Uninstalling stops its renewal. See Billing & cancellation for the full picture.

No. Once you switch the location’s provider to AutoWA WhatsApp, your existing “Send SMS” actions deliver over WhatsApp unchanged.

AutoWA paces sending with jitter, warms new numbers up gradually, and honors opt-outs to reduce risk — but you’re responsible for messaging only people who expect to hear from you. See our Terms & Acceptable Use.

Yes — connect one number per sub-account (location). Each runs an isolated session and is managed independently.